All subdomains of beausiteparkhotel.ch, myconcierge.ch, and guestservices.ch
The protection of your privacy is important to us. We respect your individuality and privacy and ensure the protection and legal processing of your personal data.
Why do we collect personal data?
We are aware of how important careful handling of your personal data is to you. All data processing is carried out only for specific purposes. These purposes may arise, for example, from technical necessity, contractual requirements, legal regulations, predominant interest, i.e., for legitimate reasons, or your explicit consent. We collect, store, and process personal data as far as necessary, such as for customer relationship management, the provision of our services and products, order and contract processing, sales and invoicing, responding to questions and concerns, informing about our products and services as well as their marketing, assisting with technical matters, and evaluating and developing services and products.
What data is collected when purchasing services?
For contractual reasons, we require personal information for online ordering or purchasing certain services and products to provide our services and fulfill the contract relationships entered into. This is the case, for example, when ordering room service.
When purchasing services, we collect, depending on the product or service, the following data:
Name, email address of the purchasing person
Additional information such as room number, date of birth, mobile number
Type of purchased product or service
Purchase and delivery date or validity period
Which data is processed in connection with marketing?
If processing serves a legitimate interest or you have consented, we use your customer data (e.g., name, email address), information about purchased services, and your click behavior on our websites or in emails for marketing purposes. We analyze this data to provide you with the most relevant information and offers (via email, mail, SMS, and possibly personalized teasers). We only use data that we can clearly assign to you, e.g., because you have ordered a service through our websites.
When receiving information and offers for marketing purposes, you always have the option to revoke your consent, such as unsubscribing from further email messages. For example, each email contains an unsubscribe link, allowing you to opt out with a single click from further communications.
Which data is processed when using our websites?
You can generally visit our websites without providing any personal information. When you visit our websites, our servers temporarily store each access in a log file. The following technical data is collected and stored by us until automated deletion after a maximum of seven months:
IP address of the requesting computer Date and time of access Website from which access is made, if applicable, with the search term used Name and URL of the accessed file Performed search queries (general search function on the website, products, etc.) Operating system of your computer (provided by the user agent) Browser used (provided by the user agent) Device type in the case of access by mobile phones.
Transmission protocol used
Furthermore, in the future, it will be possible to use various additional (optional) cookies on our website. These optional cookies will only be used with your consent, which you can choose during your first visit to our website through the so-called Cookie Consent Tool by actively agreeing (so-called “Opt-in”). The functions will only be activated with your consent and can be used, in particular, to analyze and improve visits to our website, facilitate operation across various browsers or devices, recognize you upon a visit, or display advertising (possibly also to align advertising with interests, measure the effectiveness of ads, or show interest-based advertising). Refusing consent may result in certain services not being able to be used (properly).
The legal basis for this processing is Art. 6(1) sentence 1 lit. a GDPR. The withdrawal of your consent is possible at any time without affecting the lawfulness of the processing until the withdrawal. When you visit our website and at any time thereafter, you have the choice of whether to generally allow the setting of cookies or select individual additional functions. You can make changes through adjustments in your browser settings (blocking cookies) or through our consent manager.
The display of any advertising
The display of any advertising offers is never personalized. This means that all users see the same advertising information.
You have the option to use a contact form to get in touch with us. The input of certain personal data is mandatory (indicated in the respective form): We use this and other voluntarily provided data (such as salutation, address, telephone number, etc.) only to respond to your contact request as effectively and personalized as possible. Any voluntary information about how you became aware of our offer is also used for internal statistical purposes.
How long will your data be stored?
Your data will be deleted as soon as it is no longer necessary for the purpose for which it was collected (e.g., within the framework of a contractual relationship). In place of deletion, blocking occurs if legal or factual obstacles prevent deletion (e.g., legal retention obligations).
What rights do you have regarding your personal data?
If you have given consent for the processing of your data, you can revoke this consent at any time. Such a revocation affects the admissibility of processing your personal data after you have expressed it to us. The admissibility of processing your data up to the time of your revocation remains unaffected. To the extent that we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case, in particular, if the processing is not necessary for the fulfillment of a contract with you, which is described by us in each case in the above description of the functions. If you exercise such an objection, please explain the reasons why we should not process your personal data as we have done. In the event of your objection, we will examine the situation and either stop or adjust the data processing, or we will show you our compelling legitimate reasons on the basis of which we will continue the processing. Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time. You can exercise your objection to advertising using the contact details provided above.
Will your data be shared with third parties?
Your data is generally not shared with third parties unless it is necessary for the fulfillment of the contract or you have explicitly consented.
Will your personal data be transferred abroad? Your personal data will generally not be transferred abroad.
We employ suitable technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss, and unauthorized access by third parties. Our security measures are continually improved in line with technological developments. We also take internal data protection within the company very seriously. Our employees are bound to confidentiality and compliance with data protection regulations. We take reasonable precautions to protect your data. However, the transmission of information over the internet and other electronic means always involves certain security risks, and we cannot guarantee the security of information transmitted in this way.
We reserve the right to modify and supplement this statement at any time and at our discretion. The version of this statement at the time of each data collection is authoritative.
Translation: Last Update: January 2024